Business Details
19 Years
experience
Your Trusted Appliance Repair Experts in Springville, UT
Smart Appliance Service has been a family-owned and operated business since 2007, dedicated to providing reliable appliance repair solutions across Utah County. Founded by Luis Gutierrez as a side job, our company has grown through word-of-mouth referrals by prioritizing transparency, trust, and technical expertise. We specialize in repairing a wide range of appliances, including washers, ovens, refrigerators, and more, with a commitment to never overcharge customers. Our team includes Luis, who personally diagnoses and explains issues, his wife Iliana, who manages customer relations and scheduling, and their children Samuel, Sammy, and Jackie, who handle administrative and operational tasks.We also employ dedicated technicians like Jonny Mortensen and Kaylee Jepsen to ensure timely service. Servicing communities such as Alpine, Lehi, Orem, Provo, and Santaquin, we partner with home warranty companies and offer prompt, personalized attention for rental property managers. With over 15 years of combined experience, we guarantee customer satisfaction and maintain a focus on fair pricing and clear communication. Our service area includes most of Utah County, and we strive to accommodate client schedules while upholding our reputation for dependable repairs.
Services
Appliance Repair
Rental Property Services
Emergency Repairs
Warranty Company Partnerships
Brand-Specific Repairs
Details
- Year established: 2007
Highlights and features
- Family-owned since 2007 with transparent pricing
- Servicing Utah County communities promptly
- Partnered with home warranty companies
- Guaranteed customer satisfaction on all repairs
- Experienced technicians for major appliance brands
What people say
Prompt service
Transparent pricing
Reliable repairs
Professional technicians
Customer satisfaction guaranteed
Services
Appliance Repair
We repair all major household appliances including washers, dryers, ovens, refrigerators, and dishwashers. Our technicians diagnose issues accurately and provide lasting solutions for residential and rental properties. With experience across brands like GE, Samsung, and Whirlpool, we ensure efficient repairs that restore functionality and extend appliance lifespan.
Rental Property Services
Specialized repair solutions for landlords and property managers. We offer prompt service scheduling, detailed repair reports, and direct billing options. Our team coordinates directly with tenants while keeping property owners informed throughout the repair process. This service ensures minimal downtime and maintains tenant satisfaction across Utah County properties.
Brand-Specific Repairs
Expert repair services for major appliance brands including Amana, Bosch, Frigidaire, GE, LG, Maytag, Samsung, and Whirlpool. Our technicians receive ongoing training to handle specific model requirements. We maintain inventory of common replacement parts to complete repairs efficiently while ensuring compatibility and manufacturer specifications are met for optimal performance.
Emergency Repairs
Priority repair assistance for critical appliance failures. While we maintain regular business hours, we assess emergency situations on a case-by-case basis. Our technicians carry essential tools and parts to address urgent issues like refrigerator malfunctions or oven failures that impact daily living, ensuring rapid resolution of urgent appliance problems.
Warranty Company Partnerships
Authorized repair provider for multiple home warranty companies. We coordinate directly with warranty providers to verify coverage and complete approved repairs. This service streamlines the claims process for homeowners, ensuring compliance with warranty requirements while maintaining our standard of quality repairs and customer communication throughout the service process.
People
Luis Gutierrez
Owner & Technician
Founder of Smart Appliance Service since 2007. Specializes in accurate diagnosis and clear problem explanation. Builds trust through transparent communication and technical expertise while managing repair operations across Utah County.
Iliana Gutierrez
Customer Relations
Manages customer service, appointment scheduling, and cost estimates. Ensures smooth business operations while providing personalized support to homeowners and property managers throughout the repair process.
Samuel Gutierrez
Technician
Trained technician with 5 years of field experience. Assists with repairs independently and alongside senior technicians. Balances high school education with hands-on appliance repair work while maintaining technical proficiency.
Jonny Mortensen
Technician
UVU psychology student applying problem-solving skills to appliance repair. Focuses on finding effective solutions for complex appliance issues while continuing technical education and customer service excellence.
Sammy Taylor
Operations Manager
Handles financial operations, parts inventory, and customer relations. Maintains business efficiency with attention to detail while supporting both team operations and client satisfaction as part of the family business structure.
Questions
What areas do you service?
We service most Utah County communities including Alpine, Lehi, Orem, Provo, Springville, and Santaquin. Contact us if your city isn't listed for availability confirmation.
Which appliance brands do you repair?
We repair major brands including Amana, Bosch, Frigidaire, GE, LG, Maytag, Samsung, and Whirlpool. Call with specific brand questions for repair availability.
What is your diagnosis fee?
Our $65 diagnosis fee applies toward any necessary repairs. This ensures professional assessment while maintaining transparent pricing for all appliance services.
Do you work with rental property managers?
Yes, we provide specialized services for landlords with prompt attention, detailed reporting, and direct communication between technicians, tenants, and property owners.
How do I schedule an appointment?
Call or text us at (801) 687-6350 to speak directly with our team. Iliana or Luis will schedule your appointment and provide repair cost estimates when possible.
What are your service guarantees?
We guarantee customer satisfaction on all repairs with transparent pricing and quality workmanship. Our family-owned business maintains a reputation for dependable appliance solutions since 2007.
