Business Details
40 Years
experience
Emergency
services
Expert Appliance Repair Services in Gastonia, NC
Advanced Appliance Service has been a trusted name in appliance repair since 1986, founded by Jeff and Kim Isenhour in Gastonia, North Carolina. With over 37 years of dedicated service, we have grown to employ 30 factory-trained technicians and an 11-member office staff, serving the Charlotte and Fayetteville metro areas. Our commitment to quality repairs at fair market values has earned us recognition as a certified Whirlpool and Electrolux repair provider, as well as partnerships with major retailers like Lowe's. We prioritize long-term customer relationships by addressing root causes of appliance issues rather than temporary fixes.Our team's expertise spans refrigeration, laundry, and cooking appliances, with a focus on timely, professional service. We maintain 24/7 availability for emergency repairs and offer same-day part shipments for most major brands. Recognized with awards from Whirlpool and Lowe's for outstanding service, we continue to innovate while upholding the core values of integrity and customer satisfaction that have defined our business since inception.
Services
Refrigerator Repair
Dishwasher Repair
Washer Repair
Dryer Repair
Oven Repair
Microwave Repair
Cooktop Repair
Range Repair
Ice Maker Repair
Vent Hood Repair
Details
- Year established: 1986
Highlights and features
- 37+ years of specialized appliance repair experience in North Carolina
- Factory-trained technicians certified for major brands like Whirlpool and Electrolux
- 24/7 emergency service availability with same-day part shipments
- Award-winning service recognized by Whirlpool and Lowe's
- Focus on root-cause repairs with genuine OEM parts for lasting solutions
Associations and certifications
- Whirlpool
- Electrolux
What people say
Friendly, Prompt Service
Professional and knowledgeable
Reasonable rates
100% working satisfaction
Award-winning service
Services
Refrigerator Repair
Our factory-certified technicians diagnose and repair all refrigerator types, including side-by-side, top-freezer, and built-in models. We address temperature inconsistencies, compressor failures, and ice maker malfunctions using genuine OEM parts. With same-day diagnostics and guaranteed repairs, we ensure your food preservation systems operate at peak efficiency.
Dishwasher Repair
Specializing in Whirlpool, Electrolux, and other major brands, we fix leaking, noisy, or poorly cleaning dishwashers. Our technicians resolve issues with spray arms, door latches, and control boards. We provide complete diagnostics and use manufacturer-approved replacement parts to restore optimal cleaning performance.
Washer Repair
We service front-load, top-load, and high-efficiency washing machines. Our experts handle drum malfunctions, drainage issues, and electronic control problems. With 24/7 emergency availability, we minimize laundry room downtime using genuine replacement components for lasting repairs.
Dryer Repair
Our certified technicians address heating failures, excessive noise, and drying inefficiencies in gas and electric dryers. We inspect thermal fuses, heating elements, and vent systems to ensure safe, efficient operation. Same-day service appointments maintain your laundry schedule continuity.
Oven Repair
We repair conventional, convection, and smart ovens from all major manufacturers. Our specialists handle igniter failures, temperature calibration, and electronic control issues. Using factory-approved parts, we restore precise temperature control and cooking performance for residential kitchens.
People
Jeff Isenhour
Founder
Co-founded Advanced Appliance Service in 1986 with a vision for quality appliance repairs. Transformed the business from a single technician operation to the Carolinas' largest self-owned repair company while maintaining customer service as the top priority.
Kim Isenhour
Co-Founder
Partnered with Jeff Isenhour to establish the company's customer-centric philosophy. Instrumental in developing the office infrastructure that supports 30+ technicians and 11 staff members serving two metro areas across multiple counties.
Questions
What service areas do you cover?
We serve Charlotte Metro (11 counties) and Fayetteville Metro (6 counties) areas in North and South Carolina.
Which appliance brands do you repair?
We repair all major brands including Whirlpool, Electrolux, Maytag, KitchenAid, Jenn-Air, Amana, and more.
Do you offer emergency repairs?
Yes, we provide 24/7 emergency service with technicians available outside regular business hours.
How quickly can you replace parts?
Most replacement parts ship within 24 hours through our stocked inventory and supplier network.
What are your service fees?
Diagnostic fee is $105 for the first appliance, with $55 additional for each extra appliance during the same visit.
Are your technicians certified?
All technicians are factory-trained and certified through Whirlpool, Electrolux, and other manufacturer programs.
