Business Details
7 Years
experience
Your Trusted Appliance Repair Experts in New Bern, NC
Riverside Appliance Repair was founded in 2019 by Josh Tilley, a U.S. Marine Corps veteran and former firefighter with extensive hands-on experience in appliance repair. Our mission is to provide prompt, professional, and fairly priced in-home repair services for household appliances across Craven, Carteret, and Lenoir Counties. With over two decades of combined local expertise, we prioritize customer satisfaction through transparent communication, reliable service, and a deep understanding of common appliance issues. Our team leverages years of technical training and real-world problem-solving to deliver lasting solutions for refrigerators, washers, dryers, and more.As a family-owned business, we value integrity, community connections, and maintaining the highest standards of workmanship. Our commitment to fair pricing ensures customers receive exceptional value without compromising quality. We continuously refine our skills to address evolving appliance technologies while maintaining personalized service tailored to each client's needs.
Services
Refrigerator Repair
Washer Repair
Dryer Repair
Dishwasher Repair
Appliance Maintenance
Details
- Year established: 2019
Highlights and features
- We offer 20+ years of combined local appliance repair experience.
- Our veteran-owned team prioritizes integrity and transparent communication.
- We provide prompt service with same-day or next-day appointments available.
- We specialize in diagnosing complex appliance issues and permanent repairs.
- We maintain affordable pricing without compromising technical expertise.
What people say
Professional and knowledgeable
Quick to respond
Honest and trustworthy
Reasonable repair pricing
Great customer service
Services
Refrigerator Repair
Our refrigerator repair specialists diagnose and fix cooling issues, temperature control failures, water leaks, and ice maker malfunctions. We service all major brands with precision diagnostics to identify faulty components like compressors, thermostats, or defrost systems. Our technicians ensure proper refrigerant levels and airflow restoration for optimal performance.
Washer Repair
We resolve washer leaks, motor failures, pump malfunctions, and electronic control issues. Our technicians replace damaged agitator parts, repair drum seals, and recalibrate sensors for efficient operation. We service both top-loading and front-loading machines with thorough diagnostics to prevent recurring problems.
Dryer Repair
Our team fixes dryers that won't start, heat improperly, or produce unusual noises. We replace heating elements, repair thermostats, and clear vent blockages to restore proper drying function. Technicians check electrical connections and airflow systems to ensure safe, efficient operation.
Dishwasher Repair
We address dishwashers with drainage issues, faulty spray arms, or control panel malfunctions. Our repairs include pump replacements, filter cleanings, and door seal adjustments to ensure proper water circulation and drying performance for all major brands.
Appliance Maintenance
Our preventive maintenance services extend appliance lifespans through coil cleaning, vent inspections, and component lubrication. We provide tailored maintenance tips to prevent common issues and optimize energy efficiency for refrigerators, dryers, and washing machines.
People
Josh Tilley
Owner/Technician
U.S. Marine Corps veteran with two Iraq deployments, former New Bern firefighter, and certified appliance repair specialist with 20+ years of technical experience. Founded the business in 2019 to combine military discipline with community service.
Susie Tilley
Co-Owner
Active community member serving on the Rivertowne Players theatre board and employed at FRC East. Supports business operations while maintaining deep local connections through 20 years of Craven County residency.
Questions
What areas do you service?
We serve New Bern, Havelock, Morehead City, Kinston, and surrounding areas in Craven, Carteret, and Lenoir Counties.
Do you offer same-day repairs?
We prioritize urgent cases and often schedule same-day or next-day appointments when available.
What appliances do you repair?
We repair refrigerators, washers, dryers, dishwashers, and other common household appliances.
Are your technicians certified?
Our owner-technician has 20+ years of hands-on experience and formal training in appliance repair.
How much do repairs cost?
Costs vary by issue. We provide upfront pricing after diagnosis with no hidden fees.
Do you work on weekends?
We schedule repairs Monday through Friday. Emergency weekend service availability varies.